slo12 Privacy
Policy

Introduction

slo12 is committed to protecting the privacy and security of your personal information. We understand that when you share your data with us, you are placing trust in slo12, and we take that responsibility seriously. This Policy explains in plain terms what information we collect, why we collect it, how long we keep it, and what choices you have.

By registering an account on slo12, accessing the platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the slo12 platform.

This Policy should be read alongside the slo12 Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the platform.

Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, slo12 acts as the personal information controller in respect of the personal data it collects from players and platform visitors. slo12 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions or concerns about how slo12 processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer using the details provided in Section 14 of this Policy.

Data We Collect

slo12 collects personal data from you in the following categories, depending on how you interact with the platform:

slo12 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments or as mandated by applicable law.

How We Use Your Data

slo12 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your slo12 player account, including verifying your identity and age (21+) in compliance with PAGCOR requirements;
• Service Delivery: To provide access to games, process deposits and withdrawals in Philippine Peso (PHP), and deliver customer support;
• Regulatory Compliance: To fulfill obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Philippine Data Privacy Act of 2012;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities;
• Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion and limit-setting tools;
• Platform Improvement: To analyze usage data and improve the performance, features, and user experience of the slo12 platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out at any time.

slo12 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

Legal Basis for Processing

slo12 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and slo12 (i.e., to operate your account and deliver gaming services);
• Legal Obligation: Processing is required to comply with PAGCOR regulations, AMLA reporting obligations, and other applicable Philippine laws;
• Legitimate Interests: Processing is necessary for slo12's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For marketing communications and certain non-essential cookies, processing is based on your freely given, specific, and informed consent, which you may withdraw at any time.

Sharing Your Data

slo12 may share your personal data with the following categories of recipients:

• Payment Processors: GCash, PayMaya/Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process deposits and withdrawals;
• Identity Verification Providers: Third-party KYC service providers who assist in verifying your identity and age in compliance with PAGCOR requirements;
• Game Software Providers: Licensed game developers and live dealer studios whose games are hosted on the slo12 platform, to the extent necessary for game operation and fairness auditing;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or court order;
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on slo12's behalf under strict data processing agreements;
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers who process personal data on slo12's behalf are required to implement appropriate technical and organizational security measures and to process data only in accordance with slo12's instructions.

Cookies & Tracking Technologies

slo12 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use the platform.

slo12 uses the following types of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting platform functionality;
• Performance Cookies: Collect anonymized data about how players use the platform (e.g., pages visited, errors encountered) to help slo12 improve performance and user experience;
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming limits you have set;
• Analytics Cookies: Used to analyze aggregate traffic patterns and platform usage. Data collected is anonymized and used solely for internal reporting purposes.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the slo12 platform. slo12 does not use cookies to serve third-party advertising.

Data Retention

slo12 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations;
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act;
• KYC Documents: Retained for the period required by PAGCOR and AMLC regulations, typically five (5) years from the end of the business relationship;
• Support Communications: Retained for two (2) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings;
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required, slo12 will securely delete or anonymize it in accordance with applicable data protection standards.

Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by slo12:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which this Policy fulfills;
• Right of Access: The right to request a copy of the personal data slo12 holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to slo12's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe slo12 has violated your data privacy rights.

To exercise any of these rights, please contact slo12's Data Protection Officer using the contact details in Section 14. slo12 will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines.

Data Security

slo12 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the slo12 platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting access to personal data to authorized slo12 personnel on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning of the slo12 platform;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Staff training on data protection obligations and secure data handling practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, slo12 will notify the National Privacy Commission and affected data subjects in accordance with the timeframes and procedures prescribed by the Philippine Data Privacy Act of 2012 and NPC Circular No. 16-03.

While slo12 takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for keeping your slo12 account credentials confidential and for notifying slo12 immediately of any suspected unauthorized access to your account.

Children's Privacy

The slo12 platform is strictly intended for individuals aged 21 years and above, in compliance with PAGCOR regulations and Philippine law governing online gambling. slo12 does not knowingly collect personal data from individuals under the age of 21.

If slo12 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the slo12 platform, please contact our support team immediately.

Gambling is addictive. Know when to stop. · 21+ Only · PAGCOR Licensed

Third-Party Links

The slo12 platform may contain links to third-party websites or services for informational purposes. slo12 has no control over the content, privacy practices, or data handling of these third-party sites and is not responsible for their privacy policies.

We encourage you to review the privacy policy of any third-party website you visit. The inclusion of a link on the slo12 platform does not constitute an endorsement of that website or its privacy practices by slo12.

Changes to This Policy

slo12 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, slo12 will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the slo12 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended Policy, you must cease using the platform and may request account closure.

slo12 recommends that you review this Privacy Policy periodically to stay informed of how we are protecting your personal information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by slo12, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the slo12 platform
• Email: [email protected]

slo12 aims to respond to all data privacy inquiries and data subject requests within thirty (30) days of receipt. For urgent matters, live chat is the recommended contact method.

If you are not satisfied with slo12's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.

This Privacy Policy was last reviewed and updated on January 1, 2026. All previous versions are superseded by this document.